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  Frequently Asked Questions.
What is a default shipping address?
You may have specified more than one shipping address in your account information. The default shipping address is the address to which your order will be shipped unless you select another shipping address for this order.
NOTE: If you are going to have a different shipping and billing address please make sure that the shipping address is added with your credit card company as an 'Alternative shipping address.' That is to say, that you have authorized online companies to ship your orders to an address other than your billing address. For any orders that have a different billing and shipping address, our shipping department will call the credit card companies to verify the shipping address. If this step has not been completed, your order might be delayed until we can have this verified.
  
What is a default credit card?
You may have specified more than one credit card in your account information. The default credit card is the card that will be charged with the value of your order unless you select another credit card to be charged for this order.
  
Can I change the expiry date of a credit card in my list?
Yes. To update credit card information, click on Account Info. Click on Credit Card Details button in the Account Info page. Select the card from the list and click on Update Credit Card button.
  
Can I have more than one billing address?
No. You cannot have more than one billing address. But you can change your billing address by editing it. This is typically the address where you receive your credit card statement and/or bank statement. It is also the authorized shipping address for your account.
  
Can I have more than one shipping address?
Yes. You can specify as many shipping addresses as you want.
If you live in the USA, the sales tax levied on a customer depends on the tax jurisdiction he comes under. For instance, if you purchase items for use in the State of Kansas, USA, you would be charged Kansas Sales Tax. If you live outside the USA, the taxes you pay depend on the country you live in. The tax zones are the various jurisdictions under which you could fall. If you would like to add more shipping address, please make sure they are added with your credit card company.
 
Why do I have to select a tax zone with my billing address?
The taxes on your order depend on the tax zone that you belong to. You must select the tax zone that your billing address falls in for this purpose.
  
How can I add a shipping address to my address list?
To add a shipping address, click on Account Info. The details of your account are displayed. Click on the Add New Shipping Address button to add a new shipping address. If you would like to add more shipping address, please make sure they are added with your credit card company, so that your order does not get delayed
  
Can I delete an address from my address list?
No. You cannot delete any address but you could change it by editing it.
  
How do I make changes to an address in my list?
To edit an address, click on Account Info. The details of your account are displayed. Click on the Edit button below the address that has to be changed.
  
How do I check the status of my order?
To check the status of an order, click on the Order Status Button. If you know your order number and the type of transaction (orders, quotations or return orders), enter it and click on the Submit button. To view multiple orders, enter the purchase order number if provided by you or select the display type from the list and specify the desired period. All the orders you have placed with us (both through the web and through other means) are listed. Click on the order number whose status you want to check. The order details are displayed along with the tracking numbers for the shipments made.
 
How do I cancel an order?
To cancel an order, you must contact our customer service at 1-877-737-8795. There is a ten percent cancellation fee for all orders.
   
Why does my credit card show multiple charges?
When a transaction is attempted, a temporary authorization may be placed on your card. This occurs when our payment processor is testing to confirm:
  • Your credit card account is active
  • The account and address information you provided is valid
  • The account has credit available to accommodate transactions
This can happen with each attempt. If you were declined four times, you may see four temporary authorizations on your card. There is no need to contact us or your credit card company about these temporary authorizations. This temporary transaction will be removed within 3-5 business days after it first appeared. You should be aware that all temporary authorization charges will temporarily reduce the account's available line of credit by the anticipated amount. Temporary authorization charges cannot be disputed; only posted transactions can be disputed. Please check your monthly statement when you receive it. If both charges do appear as actual "posted" transactions, please contact us so that we may issue you a refund immediately. For more information, please contact your bank about how temporary transactions work and affect you as a credit card holder.
   
As a registered customer, what are my other benefits?
As a registered customer, you become entitled to special discount schemes and promotional pricing offers. These schemes would become available to you not only on orders you place at our web store but also to orders through other channels.
 
I already have an account with you. Do I need to register myself again on your web store?
No. If you already have an account with us, contact our Customer Service; they will give you your login name and password. You can login and then change your password.
 
Can I place an order without registering my account?
Before you place an order with us, you must register with us online. We understand how valuable your time is and our registration has been designed to take up just a few minutes of your time. Once you have registered with us, you need not give your address and credit card details on future visits to our shop. This will save you the trouble of entering this information on every purchase you make from us.
   
How can I place an order without using my credit card?
Please refer to the section " Payment Options " for further instructions.
  
Why do I sometimes get this message - " There are more number of shoppers than the shop can allow!! Please come back after some time. " ?
This message will appear if the number of customers in the on-line shop exceeds the number that can be handled by the system. This message is displayed to any customer who visits the shop after the limit for permissible shoppers has been reached. Please try to access the online shop after just a few moments.
  
What should I do if I forget my password?
If you are a registered user and have forgotten your password, go to the Login page and simply type in your Login Name or your default E-mail address under " I am a registered user but forgot my password " and click on submit. We will send your password to your default E-mail address.
 
  Pricing And Discount
The price for each and every item on our online store has been carefully decided to make sure that you get the best deal in town. We also offer huge discounts on almost all the listed items for both guest users and registered customers. Of course, to get a better discounted price you must be a registered customer.
 
  Payment Options
You may pay for your purchase major credit cards such as Visa, MasterCard, Discover or American Express. We are currently in the process of implementing our " Checks on Line " feature - so watch out for this new edition - it should be available for your convenience very soon! If you prefer to pay with a " traditional " check, you can mail your check to:

Monkey Circuit
4747 S. Emporia St.
Wichita, KS 67216
United States

To avoid unnecessary delays to your order please make sure to provide your full address, phone number and email address. All orders paid with personal or company checks will be held for a minimum of five working days until payments have cleared. There are no holds on money orders or cashier checks. If you need any help, please contact our sales team at 1-877-737-8795
 

  Our Warranty Policy

Full systems that are tested and configured (including installation of operating system) by MonkeyCircuit.com have a full labor and parts warranty for one year. 30 day depot repair warranty on all other components including barebones systems without operating systems. To obtain a Return Merchandise Authorization (RMA) number please call customer service at 1-877-737-8795. RMA's for exchange or repair must be shipped prepaid to:


Monkey Circuit
4747 S. Emporia St.
Wichita, KS 67216
United States

Please make sure to write the RMA number legibly on the outside of the package. Any packages sent without prior notification and an RMA number may be refused. Make sure to package the computer or components very well to insure that there is no physical damage caused to items while they are being shipped. We recommend consulting your local shipping store for help with packaging. Also make sure to purchase adequate insurance for the replacement of these items should any damage, or loss, occur. MonkeyCircuit.com will not be held responsible for any loss or damage caused to any package or its contents while being returned for repair or exchange.


WARRANTY DOES NOT COVER DAMAGE DUE TO MISUSE, NEGLECT, NON-COMPLIANCE, IMPROPER INSTALLATION, AND/OR ENVIRONMENTAL FACTORS: To the extent permitted by applicable law, the MonkeyCircuit.com Warranty does not apply to normal wear and tear; damage or loss of data due to interoperability with current and/or future versions of operating system or other current and/or future software and hardware; alterations (by persons other than MonkeyCircuit.com); damage caused by operator error or non-compliance with instructions as set out in the user documentation or other accompanying documentation; damage caused by acts of nature such as lightning, storms, floods, fires, and earthquakes, etc. Products evidencing the product serial number has been tampered with or removed; misuse, neglect, and improper handling; damage caused by undue physical, temperature, or electrical stress; counterfeit products; damage or loss of data caused by a computer virus, worm, Trojan horse, or memory content corruption; failures of the product which result from accident, abuse, misuse (including but not limited to improper installation, connection to incorrect voltages, and power points); failures caused by products not supplied by MonkeyCircuit.com; damage cause by moisture, corrosive environments, high voltage surges, shipping, abnormal working conditions; or the use of the product outside the borders of the country or territory intended for use.

  
Our Returns Policy
All returns for refund will be charged a restocking fee of 15%, of the price of the items. No returns after 30 days. No returns for special orders. Please call customer service representatives for return authorization.
  
Disclaimer
Prices and specifications are subject to change without notice. Not responsible for photo or typographical errors. All products and company names are trademarks of their respective owners. MonkeyCircuit.com reserves the right to refuse sales & service to anyone at MonkeyCircuit.com's discretion.
  
 
  Tracking your order
Click on the Order Status link provided in the Services menu. If you know your order number and the type of transaction (orders, quotations or return orders), enter it and click on the Submit button. To view multiple orders, enter the purchase order number if provided by you or select the display type from the drop-down list and specify the desired period. All the orders you have placed with us (both through the web and through other means) are listed. Click on the order number whose status you want to check. The order details are displayed along with the tracking numbers for the shipments made. To track the shipment, you must go to the web site of the shipping carrier.
  

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